Gary sent this story about the benefits of giving good customer service:
Back in the early 2000’s, when I was in my early 30’s, I moonlighted for a local pizza place delivering pizzas during the evenings and weekends. A couple of times a month, I’d deliver to an attractive 40-something single woman named Kate who was often hosting one of her friends. After a couple of months, Kate actually started requesting that I deliver when she ordered.
One late Saturday afternoon during the summer, I took a delivery to Kate. When I got there, she and her friend Angie greeted me at the door wearing their string bikinis. They told me they had been laying out in the sun all afternoon drinking margaritas (you could tell they were a bit tipsy) and were starving.
After I brought their food to the kitchen (something I normally didn’t do for customers), Kate asked me what time I got off work that night and invited to me to come over and hang out with them. She gave me her number and told me to call when I was on my way since it was going to be late, and they wanted to make sure it wasn’t some stranger knocking on their door around midnight.
I kept my cool and didn’t tell anyone at the pizza place about my “date” after I got off. I ran home and took a really fast shower to make sure I looked decent when I got there. As I was driving to Kate’s house, I got her voice mail and left her a message that I was on my way. Disappointed, I thought that maybe they had already called it a night and wondered whether I should just turn around.
Since I was only a few minutes away, I decided to go there anyway. I knocked on the door and, to my relief, Kate and Angie came to the door wearing short robes and still a little tipsy. “Come on in. We were hanging out back and I didn’t hear your call.”
We went to her back patio where, to my surprise, was a hot tub. Angie said, “We’ve been soaking in the hot tub watching the stars. Why don’t you join us?” When they noticed a blank look on my face, Kate laughed and said, “You didn’t bring a swimsuit, did you?” and I shook my head no.
At that point, Angie laughed and said, “No problem. You can just go naked like us!” as she and Kate dropped their robes and showed off their toned, naked bodies. Not wanting to disappoint them, I stripped of my shirt and shorts and hopped into the hot tub with them. We had a great time for the next couple of hours hanging out in the hot tub watching the stars and enjoying life.
Since I had a couple of drinks, I ended up crashing on Kate’s couch for the night, still naked.
The next morning, the three of us enjoyed a naked breakfast together before I had to finally get dressed and head home. When I went to get my clothes, I realized that I had left them by the hot tub on the far side of the back patio. Kate and Angie laughed at me and said, “this ought to be fun.” I had to run out there naked in broad daylight to grab my clothes. I sprinted out and noticed an older lady next door sitting on her patio drinking coffee. She looked over at me and just smiled and waved. I’m not sure if she didn’t notice I was naked or just didn’t care.
Unfortunately, while I still delivered to Kate every now and then, I never did get to hang out with her in the hot tub again.
Too bad you didn’t get a repeat, Gary! But nice that you made the most of the experience.
-Jen
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